Monday, May 11, 2009

Lessons in Customer Service

Nancy, Suzanne and I went on a holiday together this year. It has been almost five years in the planning. We just came back from a Caribbean cruise out of Miami through the Royal Caribbean Group of ships.

They provide what they call Gold Anchor service. They learn who you are and what you like (and what you don't like) and then cater to you.

It's one thing to go on a course but its another to live it and see caring staff provide an excellent vacation experience.

We talked to people throughout the week (and there was 4000 of them on board this huge ship) All had great reviews and shared experiences with us that they will treasure for a long time.

It helps us see life from a tourist point of view when we return to Beauview.

We hope to provide each of our guests with treasured experiences too!

PS The caption on my T shirt says "Smile Mon! "


Beauview Cottage Resort, Huntsville, Ontario, Canada 800-363-6047

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